Customer service experience augmented through local time zone support, native-speaking support representatives and faster turnaround times
Zhuhai, China (November 6， 2018) – ACCEL Flight Simulation has signed a memorandum of agreement with Rockwell Collins to expand its service and support capabilities for Rockwell Collins visual systems customers in China. Signed today at the 2018 China International Aviation and Aerospace Exhibition, the agreement will establish a customer service function to provide local support in the region. This support will include same time zone support, Chinese-speaking service representatives and a reduction of overall turnaround times.
“We’re pleased to support and enhance Rockwell Collins’ service performance in the region from our Tianjin-based operations,” said David Kong, general manager for ACCEL. “The fully-established support program will expand to include visual system operation and maintenance training classes for Rockwell Collins customers and develop a China-based field service engineering workforce to address Rockwell Collins’ growing footprint in China.”
“China is one of the fastest growing markets in the world for commercial simulation and training, and as a result, we’re investing more into the region to significantly improve the customer experience and support available for existing and future customers,” said Nick Gibbs, vice president and general manager, Simulation & Training Solutions for Rockwell Collins.
ACCEL Flight Simulation (ACCEL), a joint venture between Rockwell Collins and Haite High Tech, is a simulation and training center of excellence performing research, design and the manufacturing of commercial aviation flight simulators. ACCEL training solutions provide industry-leading technology, superior technical service and support to commercial aircraft platforms. With a complete span of local spares and supply chain, as well as experienced field service engineers headquartered from Tianjin, China, ACCEL provides the highest level of service and support 24 hours a day, every day of the year. To find out more, please visit www.accelflightsimulation.com.
About Haite Group
Established in 1991, Haite Group is a high-tech industrial group mainly engaged in aviation engineering and technology and high-performance integrated circuit R&D and manufacturing, among her forty plus subsidiaries, Haite High-tech (002023, SZ) is a listed company. Sichuan Haite High-tech Co., Ltd. under the Group is the first private aviation maintenance company, and the first listed company providing comprehensive aviation technical service within China. Haite High-Tech also provides aviation training, it currently operates training centers in Singapore, Kunming and Tianjin in China. To find out more, please visit http://www.haitegroup.com/.
About Rockwell Collins
Rockwell Collins (NYSE: COL) is a leader in aviation and high-integrity solutions for commercial and military customers around the world. Every day we help pilots safely and reliably navigate to the far corners of the earth; keep warfighters aware and informed in battle; deliver millions of messages for airlines and airports; and help passengers stay connected and comfortable throughout their journey. As experts in flight deck avionics, cabin electronics, cabin interiors, information management, mission communications, and simulation and training, we offer a comprehensive portfolio of products and services that can transform our customers’ futures. To find out more, please visit www.rockwellcollins.com.
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