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Field Service Engineer
现场服务工程师

Operation
运营部
Job Summary
职位概要:
Support proper execution of ACCEL products’ delivery, installation, test and certification on customer site. Normally receive little instructions on day-to-day work, general instructions on new assignments. Participate in determining objectives of the assignment. Plan schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion.
支持ACCEL产品在客户端的交付、安装、测试与取得官方认证;通常情况下在每日的工作只会获得少量的工作指导,需要能够准确获得工作目标与任务,参与相关工作并制定相关计划。其工作主要是通过结果进行评估。
Classify customer requests, set up priorities, develop practical plans and executes them in a timely manner to solve customer’s problems.
甄别客户请求,确定优先级,制定可行计划并付诸实施以及时解决客户问题。
Provide technical support to the customers by debugging,diagnosing,troubleshooting, and repairing for products including but not limited to ACCEL Full Flight Simulators and visual systems.
通过检测,诊断,排故,修理等为客户提供技术支持,所支持的产品包括但不限于安胜的飞行模拟机系统以及视景系统。
Instructs and trains customers on the operation and maintenance of the systems.
指导和培训客户进行产品的操作与维护。
Identify technical problems and issues, recommend technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives to coordinate product solutions.
甄别技术问题和障碍,提供技术性解决方案,并提供实施方案至客户或者ACCEL公司来配合解决相关问题。
Maintain and update the customer request database and technical issue records.
维护升级客户请求数据库以及技术问题记录。
Support customer, either on site or remotely, to continuously obtain authority qualification for ACCEL products.
通过现场或远程支持的方式,确保客户持续的获得局方对安胜产品的鉴定批准。
24*7 on call to respond to the customers for the emergency cases.
24*7 电话待命响应客户的紧急情况。
Work on the night shift to solve customer issues when necessary.
必要的情况下在夜间工作解决客户问题。
Interpret customers’ needs and clarifies if the responsibility for problem resolution falls under sales personnel, customer support reps, or engineers and works with the appropriate departments to meet the customer needs.
理解与说明客户需求,分清相关问题的职责归属于销售人员、客户支持人员、工程人员,并能够与相关部门进行协作以解决客户需求。
Facilitate communication between customers and ACCEL teams, such as engineering, service, operations or business as needed.
促进客户与ACCEL的信息交流,包括但不局限于工程团队、服务团队、运营团队以及业务团队。
Support establishing all relevant policies related to customer support unit.
支持建立客户支持系统内的各种相关流程。
Responsible for supporting the planning, implementation, and realization of operational activities of the teams and responsible for the quality of the team’s output.
负责支持运营行为,如计划、实施、落地等,并负责支持团队具有实际产出。
Provide user applications, engineering support, and recommendations for new and existing equipment with regard to installation, upgrade and product improvement.
提供用户应用和工程的支持工作,负责为新老设备在安装、升级和性能提升方面提供意见。
Report design, reliability and maintenance problems or bugs to design engineering/software engineering by raising discrepancy reports.
为产品稳定性、维修问题、工程软件的技术障碍等方面设计和提交相关报告。
Maintain working knowledge of ACCEL products by periodically interacting with the engineering and operations team during Hardware to Software Integration and testing activities.
在软硬件集成与测试阶段与工程部门和运营部门进行协作以学习和维护ACCEL产品的相关知识。
Basic Qualification:
职位基本要求:
> Bachelor degree above with engineering background
工程类本科以上学历

> 5+ years’ experience in Aviation industry, with direct simulator maintenance and installation experience
5年以上航空业工作经验,具有模拟机维护和支持的经验优先

> In-depth understanding of simulation products is highly preferred
对模拟机产品具有深度了解的优先考虑

> Bilingual - Good written and spoken English language skills
双语沟通能力 - 具有良好的英语书面及口语表达能力